Frequently Asked Questions

Yes. We offer customized Player solutions for hotels, hospitality providers, residential buildings, and other institutions. If you require a branded or tailored version of the Qsmart Player for multiple devices or a commercial setup, please reach out to us via email at Qsmartec@gmail.com with your requirements. A member of our team will respond within 48 hours.

No. Qsmart Player does not provide or include any Streams, playlists, or copyrighted content. It is a stand-alone media player application, similar to VLC , Exo player orr Any other Player , designed to allow users to play their own legally obtained media streams. Users must provide their own content or playlists from their own providers. Qsmart Player and its developers are not responsible for the content users choose to play.

Qsmart Player is currently available for Samsung Tizen TVs, LG webOS TVs and all Android TV Devices . Apple TV support is coming soon.

If you're experiencing slow performance, first try resetting your playlist from the settings menu. If the issue continues, consider reducing the number of Contentt to optimize performance. Buffering is typically caused by slow internet or an unreliable stream source. We recommend a minimum of 10 Mbps download speed for optimal performance. If issues persist, please contact your playlist provider.

Yes. If you've purchased a new device, you can request a license transfer by emailing Qsmartec@gmail.com. Please include a clear photo of the MAC address of both your old and new device. License transfers may take up to 3 business days.

Yes. Qsmart Player is 100% legal. It does not host, distribute, or promote any copyrighted or illegal content. It functions as a media player software that users can use to play their own content. Users are solely responsible for the content they stream using the application.

Yes, all payments are securely processed via Stripe and PayPal, two of the most trusted payment providers globally. We do not store any credit card information on our servers. Your payment grants you a software activation license for Qsmart Player. This license does not include access to any content or Streams. We do not provide any content or playlists — Qsmart Player is a media player only. Please make sure you understand this before purchasing. We do not offer refunds if the purchase was made with the expectation of receiving content. For bulk licensing or commercial use (hotels, institutions, etc.), please contact us at Qsmartec@gmail.com.

Qsmartec is a software company that develops and distributes multimedia software applications. Our main product, Qsmart Player, is a cross-platform media player compatible with Android, LG webOS, and Samsung Tizen. We focus on software development, licensing, technical support, and online distribution. We do not provide any content, streams, or playlists.